Frequently Asked Questions

Helpful answers to frequently asked questions about Charlene’s custom-designed gift baskets and print ribbon service.

Q: My budget is pretty limited. Can I really impress clients with a gift basket without spending a fortune?

A: Congratulations on keeping a realistic budget in mind! We’re sure you’ll be pleasantly surprised with the gift basket we custom-design for you. Compared with a gift basket you’d get from warehouse, big-box, or online store, a gift basket created by Charlene’s Baskets & Bows will look like it costs a lot more than it did. That’s because every custom-designed gift basket from Charlene’s Baskets & Bows is packed with value. We don’t use a lot of fillers or items with little substance. Even on a budget, you can “WOW” clients or loved ones.

Q: Do your designs always include baskets?

A: We also use designer-themed boxes, coolers, cases, jugs, buckets, and other appropriate containers. We consider an appropriate keepsake for your recipient that fits with the theme or sentiment of your gift “basket” and adds to your gift’s overall design.

Q: Since you customize each order, how do I know what my gift basket will end up looking like?

A: You’ll receive a photo by e-mail of your gift basket.

Q: How much time do you need to create a gift basket?

A: Since every gift basket is custom made when you order it, please call to place your order at least 3–5 business days before you need your gift, depending on the design and number of gift baskets. We prefer a week’s notice. More notice is better for both the customer and designer. However, if you are pressed for time, give us a call and tell us your needs. We’ll let you know if we can complete your gift basket within your deadline. (An additional fee applies to rush orders.). If your gift basket is going to be shipped allow an extra 1 – 2 weeks for shipping, depending on the destination.

Q: Can I incorporate my business's marketing materials into the gift baskets?

A: Absolutely. Anyone ordering gifts from us, not just businesses, can add extra items to their gift basket.

Q: Can you add special items to the gifts?

A: Yes, but if the items are not part of our regular inventory a shopping fee of $15-$25 will be charged.

Q: Do you have a retail store?

A: We have a design shop available for consultation, pick-up or drop off by appointment only.

Q: What are your prices?

A: Every gift is custom designed according to your budget and needs.

Q: Do you accept credit cards?

A: Yes. You can pay with Visa, MasterCard, Discover, check, or cash. Let us know if your company would like to setup an account for net billing.

Q: Do you ship out of state?

A: We can ship anywhere in the country. Shipping charges will be listed on your gift basket invoice. If your gift basket is going to be shipped out of state place your order early to ensure your gift will arrive on time.

Q: Do you deliver locally, and if so, what are your rates?

A: Our normal delivery areas are south King and north Pierce counties. A typical delivery charge is $12.00 – $48.00 (depending on location). We will firm up delivery details with you when you place your order. Let us know if your gift needs to be delivered out of the area.

Q: Will you provide confirmation that my gift has been delivered?

A: If you arranged for us to deliver your gift locally (as opposed to shipping it outside our delivery area), we will notify you by email or text message as soon as delivery is complete. We’re confident that your recipient will be so pleased with your thoughtful gift that you’ll receive delivery confirmation from them, too.